Customer Service

Who is it for?

For those who are looking to improve their customer service skills.

What is it about?

The course will provide sessions on how we can understand customer needs

Course Overview

This is a four session course and participants will need to attend all four sessions.

  1. Half Day Induction
  2. Session 1: Good Customer Service
  3. Session 2: Dealing with problem customers
  4. Session3: Communicating with customers

What will you get out of it?

  • Certificate of achievement
  • Increased Confidence
  • New Employability skills